Refund & Cancellation Policy

Last Updated: September 23, 2026

1. Free Trial

New subscribers get a 7-day free trial with full access to every feature. The trial is started and managed by Google Play or the App Store, which ask you to confirm a payment method before it begins. You are not charged during the trial, and if you cancel before it ends no charge is made. If the trial ends without an active subscription, the app asks you to subscribe before you can continue; the records already on your phone are not deleted.

2. Subscription Billing

JewelKhata offers a single subscription with a monthly or annual billing cycle. Subscriptions are sold through Google Play (Android) and Apple App Store (iOS), and billing is handled entirely by those platforms.

Renewal happens automatically at the end of each billing period unless cancelled at least 24 hours before the renewal date.

3. How to Cancel

  • Android (Google Play): Open Play Store → profile icon → Payments & subscriptions → Subscriptions → JewelKhata → Cancel subscription.
  • iOS (App Store): Settings → Apple ID → Subscriptions → JewelKhata → Cancel subscription.

After cancellation, you retain access to paid features until the end of the current billing period.

4. Refunds

Because billing is processed by Google Play or the App Store, refunds are governed by those platforms' own refund policies. We cannot issue refunds directly from inside the app.

  • Google Play: refund requests within 48 hours of purchase are usually granted automatically via the Play Store.
  • Apple App Store: refund requests can be submitted at reportaproblem.apple.com within 90 days. Apple decides at its discretion.

If a refund request is rejected by the platform, please contact us at support@jewelkhata.app and we will review the case in good faith.

5. Subscription Changes

You can switch between monthly and annual billing at any time from the store's subscription settings. Any pro-rated credit is handled by the store platform, and the new cycle starts at the next renewal.

6. Data After Cancellation

Because JewelKhata stores your data locally on your device, cancelling a subscription does not delete your data. You can resume access to the paid features by re-subscribing at any time and your existing ledger remains intact.

7. Contact

For billing questions or special circumstances, email support@jewelkhata.app. We respond within 1 business day.